Careers

Thank you for your interest in working at the MIT Museum. The Museum is part of the Massachusetts Institute of Technology; the Human Resources web site is an excellent resource for learning more about working at MIT.

MIT is an equal employment opportunity employer. All qualified applicants will receive consideration for employment and will not be discriminated against on the basis of race, color, sex, sexual orientation, gender identity, religion, disability, age, genetic information, veteran status, ancestry, or national or ethnic origin.

Expectations for all employees: As a member of the MIT community, supports MIT’s Non-Discrimination Policy and respectfully interacts with others in the community, and continues to expand their understanding of Diversity, Equity and Inclusion best practices. Represents MIT with professionalism, ethics, integrity, and mutual respect towards colleagues and internal/external clients. Keeps current and proficient with necessary skills and knowledge, including computer skills. Self-identifies training needs relevant to work area and responsibilities.  Demonstrates initiative, flexibility, openness to change, and accountability. Works within a team environment, providing support to and collaboration with colleagues. Is expected to know and follow relevant Environmental Health and Safety Requirements.

Open Positions

  • Project Coordinator for Science Festival Alliance and Cambridge Science Festival
  • Financial Officer
  • Visitor Experience Manager - Operations

 

Project Coordinator for Science Festival Alliance and Cambridge Science Festival

As a member of the MIT Museum’s Engagement Department, the Project Coordinator will play a key role within our Experimental Practice and Cambridge Science Festival work groups. This position is responsible for the coordination and implementation of projects at both the national and local levels. It is anticipated that 50% of the effort of this position will support and coordinate national projects within our Experimental Practice group, beginning with the Science Festival Alliance and Science Events Summit. Approximately 50% of the effort of this position will support and coordinate the local production of the Cambridge Science Festival (CSF) working with our CSF team. Frequent weekend and evening work required; national and infrequent international travel also required. This position is not eligible for a regular hybrid or remote work schedule.

Working with the Experimental Practice team: The initial focus of the position’s national involvement is coordination of the Science Festival Alliance. Since 2009 the Alliance’s network has grown to include 75-member science festivals across the United States and Canada, with members ranging widely in scale, scope, and capacity. This position is expected to attend to much of the Alliance’s day-to-day operations, with an emphasis on strong collegial relationships with both members and regional/national collaborators. This position is responsible for the processes and systems that support a vibrant network, including a dynamic website, active online communications, and visually striking reports and professional presentations. The Experimental Practice team also produces the Science Events Summit as a flagship annual meeting, and this position will be deeply involved in producing at least one similar in-person convening annually. This position will help to set the strategic direction and growth of the Science Festival Alliance as its membership returns to in-person festival celebrations and open up new ways of connecting science and community in the years to come.

Working with the Cambridge Science Festival team: The position’s work with national networks will be informed by direct involvement in selected public initiatives of the MIT Museum’s Engagement Department, including the Cambridge Science Festival. The Cambridge Science Festival launched in 2007 as a 10-day annual festival that includes 250+ events at the intersection of art and science. The Project Coordinator will assist the Festival Producer in the overall preparation and execution of the Festival. Reporting to the Producer, this position will be a key member of the Festival’s leadership team in support of events programmed throughout the run-up and execution of the 10-day Festival. The Coordinator will support the management and administration of presenters, artists and key stakeholders. This position will include scheduling, communication and promotion between the Festival and multiple venues, community partners and city offices.

The successful candidate for this position will have project coordination experience, strong communication skills (including the ability to listen carefully to collaborators), and a passion for in-person public events and festivals. This is a grant funded, two-year Term position, with the possibility of renewal depending on funding.

Principal Duties and Responsibilities (Essential Functions)

This Project Coordinator position will:

  • Advance healthy relationships between communities and science by assisting with the conceptualization, development and implementation of projects that support both national professional networks related to the work of the MIT Museum, and public-facing initiatives and events in and around the MIT Museum, including the Cambridge Science Festival.
  • Support multiple projects concurrently, including the development and maintenance of project timelines, scheduling and tracking project progress, and documenting coordinated relationship building.
  • Build positive working relationships with a wide range of professionals, taking the initiative to carry out carefully considered spoken, written, in-person, and online correspondence, and acting as a representative of both the MIT Museum and a variety of funded projects.
  • Develop and implement mechanisms and ongoing processes, maintain project databases, to sustain our many relationships with professionals, collaborating organizations, and national stakeholders.
  • Coordinate and participate in online communications, including maintaining and creating thoughtful content for project websites, newsletters, and social media oriented toward professional audiences. Work directly with contracted designers and web developers.
  • Coordinate public communications needs and efforts with MITM Marketing colleagues.
  • Provide planning, coordination and management of multiple Cambridge Science Festival events & venues for produced to engage different target audiences.
  • Facilitate the Call to Entry for the Cambridge Science Festival and lead targeted volunteer outreach and community engagement efforts.
  • Plan and support in-person professional appearances related to assigned projects, including conference sessions and networking events, and at least one annual conference produced by the Experimental Practice team.
  • Assist in the development of longer-term strategies for the Science Festival Alliance, Cambridge Science Festival, and other Engagement Department initiatives.
  • Assist in organizing payments to collaborators and contractors in coordination with MIT’s centralized financial operations.
  • Some national and occasional international travel is required, as is involvement in both professional and public events on some weekends and evenings.
  • Participate in other Museum activity as assigned, as well as other duties as needed or required, including work performed at lower levels when necessary.

Supervision Received

Reports to both the Manager of Experimental Practice, and the Producer of Festivals and Events.

Supervision Exercised

No direct reports.

Qualifications & Skills

MINIMUM REQUIRED EDUCATION AND EXPERIENCE:

  • Minimum of a Bachelor’s degree and 3 years of experience in directly relevant experience. Equivalent amount of experience in coordination of public events, community organizing, or science engagement will be considered in lieu of a Bachelor's degree.
  • Must demonstrate strong collaboration, meeting facilitation, and project management skills. Excellent organizational and problem-solving skills with attention to details. Demonstrated ability to manage multiple projects while meeting deadlines.
  • Project and budget management skills with an ability to plan, prioritize, implement project activity and budget tracking systems, and meet deadlines in an agile environment
  • Experience working on complex projects that involve many inputs and outcomes with multiple collaborators, including community-based partners.
  • Experience in the production of professional meetings and workshops, as well as in-person and on-line public events. Demonstrated ability to attend to the details that make in-person meetings and events effective and memorable.
  • Familiarity with the overlapping professional fields of informal STEM education, public engagement with science, and science communication; and/or familiarity with community engagement.
  • Must be able to thoughtfully engage with professionals at various levels, and work with confidential information and issues using discretion and judgment.
  • Excellent written, spoken, communication and organizational skills, and strong interpersonal and networking abilities are required.
  • Demonstrated commitment to advancing issues related to diversity, equity, access, and inclusion.
  • Demonstrated initiative, flexibility, openness to change and accountability. Works within a team environment, providing support to and collaboration with colleagues.
  • Fluency in Mac operating system & applications including MS Office Suite, database management, and a working knowledge of social media platforms.
  • Valid driver’s license and comfort driving small cargo van.
  • Ability to move 40-pound objects between locations and to continually traverse festival venues or other event sites over an 8-hour workday.

PREFERRED EDUCATION AND EXPERIENCE:

  • Experience in the production of festivals and events of varying scales.
  • Experience in program development or event production at the intersection of art and science and/or STEAM-focused programs.
  • Experience with institutions of higher education in the form of graduate study, collaboration, or work experiences.
  • Experience developing long-term social media and communication campaigns.
  • Previous involvement in relevant projects that either have a national scope, or involve deep community engagement.
  • Experience with content management systems (CMS) and customer relation management systems (CRM databases).

To apply, visit the MIT Human Resources Site.

 

Financial Officer

The Financial Officer will advise the museum on how best to achieve accessibility for our audiences while achieving financial sustainability. This position is eligible for a hybrid work schedule.

Principal Duties and Responsibilities (Essential Functions)

  • Be a member of the MMT management team, carrying collective responsibility for MITM policies and strategies. Manage development, implementation, monitoring, and reporting of MITM’s roughly $9 million combined annual budget, which includes earned revenue, endowment income, grants, and funding from MIT.
  • Resolves complex problems requiring information from multiple sources or advanced knowledge in a thorough and timely manner.
  • Creates and maintains various financial systems, including analyzing data to ensure costs and projected costs are within budget. Makes supervisor and senior management team aware when there are problems and ensures resolution is achieved through unique approaches or through experience dealing with policy, processes and precedents.
  • Evaluate and report on key monthly, quarterly, and annual performance metrics through a clear, museum-wide financial ‘dashboard’ for staff; advise senior management on when to adjust departmental spending based on progress towards earned revenue targets.
  • Serve as a resource to staff on financial principles, federal regulations, and MIT financial policies.
  • Prepare, review and submit budgets for multiple accounts within MITM, following the policies and procedures of the Vice President for Finance’s office. Make financial decisions about expenditures from various accounts to support the programs and operations of the Museum.
  • Complete financial reporting and submit required documentation as required through the MIT budget cycle; reviews financial reports prepared for external donors and grantors by the relevant project team.
  • Work with MITM colleagues to provide financial information for grant applications and other fund-raising efforts, in compliance with MIT and funder requirements.
  • Model different funding scenarios in the mid- to long-term and to advise senior management on achieving both mission objectives and financial sustainability. Adept at explaining models to audiences with varying levels of financial knowledge and to effectively build support through discussion and compromise.
  • Drive consensus on day-to-day matters, to reach agreement where there may be varying points of view.
  • Authorizes expenditures within department limits.
  • Ensures documents are kept and filed appropriately so they may be accessed easily when needed and has a back-up plan when out for vacation or other leave.
  • Maintains confidentiality of budgets and salaries within the office.
  • Develop short- and mid-term operational plans to improve MITM sustainability by optimizing profitability of our earned income activities and recommending cost-cutting strategies.
  • Manage one non-exempt Financial Assistant I. Train and guide staff with spend and commit authority throughout MITM, and streamlines processes for these supporting teams.  Trouble-shoot accounting and financial issues within MITM and between MITM and MIT, external grantors or donor agencies.
  • Perform other related duties as required, including work performed at lower levels, when necessary.

Supervision Received

This position reports to the Deputy Director, and is a member of the MITM Senior Management Team. It is expected that the Financial Officer will work with the MITM Director and Deputy Director, and will present regularly to the senior management team.

Supervision Exercised

The Financial Officer will supervise one Financial Assistant I, who is responsible for the earned revenue functions of the Museum, including ticket income, program-related fees, shop sales, and event rental income.

Qualifications & Skills

  • High school diploma required, bachelor’s degree in finance, business administration, accounting or a related field a plus.
  • Minimum 4 years accounting and financial management experience required; minimum of 2 years of supervisory experience required. Experience in corporate or non-profit finance, financial reporting, grant administration, budgeting and accounting, and experience managing complex business processes preferred.
  • Deep familiarity with Excel, including using formulas and formula audit functions.
  • Deals with confidential information and/or issues using discretion and judgment.

To apply, visit the MIT Human Resources page. 

 

Visitor Experience Manager - Operations

The MIT Museum, relocated to a new facility in a new public gateway to the MIT campus in Kendall Square, will open to the public in Spring 2022. In recognition of its growth and the priority of the visitor experience, the museum is implementing a number of new experiences and services for visitors.

The Visitor Experience Manager-Operations is a hands-on highly visible position responsible for providing exceptional customer service to visitors, managing the Visitor Experience Representatives, and ensuring that Visitor Experience operations are functioning optimally so that the MIT Museum’s standard of excellence is delivered flawlessly and seamlessly.

The Visitor Experience Manager-Operations works in close partnership with the Visitor Experience staff, the Facilities Manager, Store Manager, Event Rentals Manager, and staff from the Engagement team to collectively provide public-facing services of consistently high quality to visitors on a daily basis.

Principal Duties and Responsibilities (Essential Functions)

With input from other museum teams, define, build, model and implement the hallmark qualities of the MIT Museum visitor experience to ensure a premier experience for all.

  • Manage and oversee the smooth, efficient and safe daily functioning of the Visitor Experience, creating and sustaining a welcome environment for all.
  • Accountable for adequate daily staffing, opening and closing procedures, overseeing admissions/ticketing and daily transactions, engaging with visitors and members, and promoting the museum’s visitor experience model by working closely with the teams charged with delivering the model.
  • Convene twice-daily team meetings to confirm staff assignments and museum schedule for the day; and to debrief at end of day to assess the day and any issues that arose that need addressing. Monitor level of activity throughout the day and deploy staff as needed.
  • Assess staff and visitor interactions at admissions or in-gallery, and coach staff as needed to develop strong visitor engagement and customer service skills.
  • Problem solve as needed: respond to first aid, accident or incident events and document according to museum/MIT protocols; resolve visitor complaints immediately.
  • Develop, document and implement department systems, procedures and practices to support effective operations.
  • Collaborate with the museum Engagement team to onboard, train, coach, supervise and mentor staff.
  • Develop and communicate the weekly/monthly schedule of staff assignments, particularly for temporary staff, and review in weekly team meetings.
  • Convene regular cross-team meetings to discuss timely operational details and logistics, and any resource needs to be provided by the Visitor Experience team members. May serve as the point of contact for special events and programs.
  • Implement the new mobile ticketing system, Ticketure, and become the in-house expert on its programming, features, and reporting capabilities. Train staff in the system, keep current on regular upgrades by the vendor, and communicate with the vendor about any customizations needed over time. Generate daily/weekly/monthly performance reports.
  • Coordinate with Communications and Engagement teams to program ground floor digital screens with museum information and the most current details about daily/weekly programmatic offerings.
  • Act as a lead visitor experience champion across the organization, collaborating with and enlisting the active support of fellow managers and staff, to ensure that the museum is accessible and inclusive. Regularly confer with colleagues at the MIT Welcome Center to share information that will be helpful for visitors to MIT.
  • Help manage the Visitor Experience budget, evaluating expenses on an ongoing basis for operations; and monitoring and projecting earned income.
  • Contribute to long range strategic and annual operations plans.
  • Other duties as needed or required.

Supervision Received

Reports to Deputy Director and meets with regularly, receiving guidance on priorities and issues.

Supervision Exercised

Supervises a team of Visitor Experience Representatives and temporary staff hired for peak periods of visitation.

Recruits, hires, trains, develops, mentors and evaluates staff, organizes and presents an ongoing training program, and conducts performance reviews.

Qualifications & Skills

  • Minimum Required Education and Experience
  • High school diploma or equivalent required. Bachelor’s degree in business administration, communications, arts or hospitality management, or a related field is strongly preferred. 
  • Minimum of 3 years of increasing responsibility and experience in customer/visitor services in a cultural, entertainment, arts or hospitality environment, including a minimum of 2 years of demonstrated experience managing operations, systems and staff, is required.
  • The successful candidate will be energetic, outgoing, unfailingly patient, courteous and tactful, and have a passion and commitment to delivering a positive visitor experience.
  • Conversant in diversity, equity, inclusivity and accessibility practices and their application.
  • Must be an innovative manager with excellent communications and interpersonal skills, and demonstrated experience in building and managing a diverse team.
  • Ability to be a quick and close observer of many operational details, master them, and think and act strategically with good judgment to adapt and improve operations as needed.
  • Excellent organizational and time management skills, and the ability to calmly multi-task and meet deadlines.
  • Proficiency in Microsoft Word, Excel, Outlook, and mobile ticketing.
  • Requires a fixed weekly schedule working onsite, Tuesday-Saturday or Sunday-Thursday, and holidays, and ability to work occasional evenings for special events or programs.
  • May deal with confidential information and/or issues using discretion and judgment.

Preferred Education and Experience

  • Interest in or knowledge of STEAM (science, technology, engineering, art and technology).
  • Facility in other languages in addition to English.
  • Experience using Ticketure.

To apply, visit the MIT Human Resources Site