Thank you for your interest in working at the MIT Museum. The Museum is part of the Massachusetts Institute of Technology; the Human Resources web site is an excellent resource for learning more about working at MIT.
Digital Communication Coordinator
Working closely with the Museum’s Communications Officer, the Digital Communications Coordinator develops, re-purposes, and manages content and imagery to be delivered digitally through a variety of platforms. Serve as the in-house expert providing advice and guidance related to such content and their delivery systems in support of marketing and communications objectives, with the ultimate goal of audience growth through outreach and engagement.
Will play a key role as the Museum prepares for its move to Kendall Square by ensuring an uninterrupted digital presence throughout the transition, and supporting a development team as the Museum re-designs and launches a new website.
Principal Duties and Responsibilities:
Serve as digital media strategist for the Museum with particular responsibility for social media and website oversight.
Maintain an editorial calendar and develop compelling text and visual content (e.g. writing, photography, new short videos) to promote the Museum’s short- and long-term initiatives including events, programs, exhibitions, collections and income generating activities on a daily basis. Stay abreast of current events, trending topics, MIT news and announcements, and other chances to join the greater online conversation with relevant content.
Social Media (40% time) Schedule regular posts across all channels. Identify the best, most effective platforms for the Museum’s several audiences, and stay current on new developments in social media to take advantage of emerging technologies and targeting methods. Analyze and report on effectiveness of tactics and suggest adjustments to maximize results.
Represent the Museum at MIT Social Media and Greater Boston Museum Social Media groups monthly meetings, and share findings with Communications Officer.
Monitor feedback through sites such as Facebook, Twitter, Instagram, TripAdvisor, and Google; respond to inquiries and report on activity.
Website (30% time) Manage the MIT Museum’s website by serving as editor and publisher; develop and implement publishing standards, and oversee new systems that make gathering information about the different departments at the MIT Museum more efficient and accurate. Feed site regularly with new content to ensure it is dynamic.
Collaborate with senior leadership, Resource Development, and Arts at MIT to develop and maintain messaging that is consistent with the mission and broader Institute initiatives.
Set up and manage related sites such as Eventbrite registration to ensure a seamless online visitor experience.
Utilize analytics and other measurement tools to assess use of, and traffic to the website and make appropriate adjustments.
Address issues of quality assurance, usability, accessibility, and copyright.
Other Responsibilities (30% time)
Commission, organize and oversee publicity photographs (archive of over 10,000 photos) and serve as a resource for staff in selecting the most effective images for communications purposes. Oversee all requests, and send photos properly sized to a variety of users (e.g. journalists, MIT departments, etc.). Also responsible for representation of Museum in digital imagery on screens at Museum entrance and around MIT.
Provide advice and planning support regarding digital media as it relates to the communication and marketing plan for the MIT Museum. Meet periodically with members of the wider Museum community who are addressing ways to make digital communications more effective and efficient.
Reporting and Requirements
The Digital Communications Coordinator reports to the Marketing & Communications Officer.
Bachelor’s degree in a related field. A minimum of one year of related experience in the field of digital communications with demonstrated experience handling business or institutional communications in some capacity.
Excellent communication skills, including the ability to draft effective text for use with key target audiences. Proven ability to maintain an active presence online, for example in social media.
Excellent teamwork capabilities. Ability to work in an academic environment with attention to detail in a busy office. Must be flexible and willing to assist in other work functions when needed.
Undergraduate degree with training in Adobe Creative Suite or demonstrated expertise in Adobe products. Photoshop, Dreamweaver and Drupal Cloud; a comprehensive working knowledge of MS Word, Excel, and HTML, CSS; and of current social media platforms and their publishing interfaces such as Hootsuite. Working knowledge of Event Brite, MailChimp, and SurveyMonkey preferred.
A basic understanding of STEM (science, technology, engineering math) related topics a plus.
To apply, visit the MIT Human Resources site.
Visitor Services Assistants
The MIT Museum seeks part-time visitor services assistants. Duties include: greeting visitors, selling admission tickets, ringing up museum store purchases and periodically restocking store, staffing reception desk and answering visitor questions, monitoring groups in the galleries during busy periods and other duties as assigned. Potential for evening hours assisting in setting-up for programs and other museum functions as well.
A high school diploma or equivalent education is required, Bachelor’s degree preferred. Museum Studies/Arts Administration students encouraged to apply. Applicants should enjoy working with the public, have an interest in science and technology and possess basic computer skills. Retail experience desirable but not mandatory. Fluency in Mandarin and/or Cantonese desirable but not mandatory.
Hours to include some weekday mornings/afternoons and at least one weekend day, approx. 24-32 hours.
Please send resumes and cover letters to firstname.lastname@example.org or mail to Patricia Lane, Visitor Services Manager, MIT Museum, 265 Massachusetts Avenue, Bldg. N51, Cambridge, MA 02139.