Thank you for your interest in working at the MIT Museum. The Museum is part of the Massachusetts Institute of Technology; the Human Resources web site is an excellent resource for learning more about working at MIT.

MIT is an equal employment opportunity employer. All qualified applicants will receive consideration for employment and will not be discriminated against on the basis of race, color, sex, sexual orientation, gender identity, religion, disability, age, genetic information, veteran status, ancestry, or national or ethnic origin.

Open Positions

  • Visitor Experience Manager - Operations
  • Producer, Festivals and Events

Visitor Experience Manager - Operations

The MIT Museum, relocated to a new facility in a new public gateway to the MIT campus in Kendall Square, will open to the public in Spring 2022. In recognition of its growth and the priority of the visitor experience, the museum is implementing a number of new experiences and services for visitors.

The Visitor Experience Manager-Operations is a hands-on highly visible position responsible for providing exceptional customer service to visitors, managing the Visitor Experience Representatives, and ensuring that Visitor Experience operations are functioning optimally so that the MIT Museum’s standard of excellence is delivered flawlessly and seamlessly.

The Visitor Experience Manager-Operations works in close partnership with the Visitor Experience staff, the Facilities Manager, Store Manager, Event Rentals Manager, and staff from the Engagement team to collectively provide public-facing services of consistently high quality to visitors on a daily basis.

Principal Duties and Responsibilities (Essential Functions)

With input from other museum teams, define, build, model and implement the hallmark qualities of the MIT Museum visitor experience to ensure a premier experience for all.

  • Manage and oversee the smooth, efficient and safe daily functioning of the Visitor Experience, creating and sustaining a welcome environment for all.
  • Accountable for adequate daily staffing, opening and closing procedures, overseeing admissions/ticketing and daily transactions, engaging with visitors and members, and promoting the museum’s visitor experience model by working closely with the teams charged with delivering the model.
  • Convene twice-daily team meetings to confirm staff assignments and museum schedule for the day; and to debrief at end of day to assess the day and any issues that arose that need addressing. Monitor level of activity throughout the day and deploy staff as needed.
  • Assess staff and visitor interactions at admissions or in-gallery, and coach staff as needed to develop strong visitor engagement and customer service skills.
  • Problem solve as needed: respond to first aid, accident or incident events and document according to museum/MIT protocols; resolve visitor complaints immediately.
  • Develop, document and implement department systems, procedures and practices to support effective operations.
  • Collaborate with the museum Engagement team to onboard, train, coach, supervise and mentor staff.
  • Develop and communicate the weekly/monthly schedule of staff assignments, particularly for temporary staff, and review in weekly team meetings.
  • Convene regular cross-team meetings to discuss timely operational details and logistics, and any resource needs to be provided by the Visitor Experience team members. May serve as the point of contact for special events and programs.
  • Implement the new mobile ticketing system, Ticketure, and become the in-house expert on its programming, features, and reporting capabilities. Train staff in the system, keep current on regular upgrades by the vendor, and communicate with the vendor about any customizations needed over time. Generate daily/weekly/monthly performance reports.
  • Coordinate with Communications and Engagement teams to program ground floor digital screens with museum information and the most current details about daily/weekly programmatic offerings.
  • Act as a lead visitor experience champion across the organization, collaborating with and enlisting the active support of fellow managers and staff, to ensure that the museum is accessible and inclusive. Regularly confer with colleagues at the MIT Welcome Center to share information that will be helpful for visitors to MIT.
  • Help manage the Visitor Experience budget, evaluating expenses on an ongoing basis for operations; and monitoring and projecting earned income.
  • Contribute to long range strategic and annual operations plans.
  • Other duties as needed or required.

Supervision Received

Reports to Deputy Director and meets with regularly, receiving guidance on priorities and issues.

Supervision Exercised

Supervises a team of Visitor Experience Representatives and temporary staff hired for peak periods of visitation.

Recruits, hires, trains, develops, mentors and evaluates staff, organizes and presents an ongoing training program, and conducts performance reviews.

Qualifications & Skills

  • Minimum Required Education and Experience
  • High school diploma or equivalent required. Bachelor’s degree in business administration, communications, arts or hospitality management, or a related field is strongly preferred. 
  • Minimum of 3 years of increasing responsibility and experience in customer/visitor services in a cultural, entertainment, arts or hospitality environment, including a minimum of 2 years of demonstrated experience managing operations, systems and staff, is required.
  • The successful candidate will be energetic, outgoing, unfailingly patient, courteous and tactful, and have a passion and commitment to delivering a positive visitor experience.
  • Conversant in diversity, equity, inclusivity and accessibility practices and their application.
  • Must be an innovative manager with excellent communications and interpersonal skills, and demonstrated experience in building and managing a diverse team.
  • Ability to be a quick and close observer of many operational details, master them, and think and act strategically with good judgment to adapt and improve operations as needed.
  • Excellent organizational and time management skills, and the ability to calmly multi-task and meet deadlines.
  • Proficiency in Microsoft Word, Excel, Outlook, and mobile ticketing.
  • Requires a fixed weekly schedule working onsite, Tuesday-Saturday or Sunday-Thursday, and holidays, and ability to work occasional evenings for special events or programs.
  • May deal with confidential information and/or issues using discretion and judgment.

Preferred Education and Experience

  • Interest in or knowledge of STEAM (science, technology, engineering, art and technology).
  • Facility in other languages in addition to English.
  • Experience using Ticketure.

To apply, visit the MIT Human Resources Site


Producer, Festivals and Events

The Producer for Festivals and Events will lead the strategy, planning, and execution of the annual Cambridge Science Festival and other high profile public festivals and events produced by the MIT Museum. The Cambridge Science Festival (CSF) is the longest running public science celebration event in the U.S. and the majority of efforts will be spent on leading and managing this high visibility event. The individual filling this position will excel at: relationship building with university, corporate, and community partners; managing complex projects with multiple stakeholders; and collaborating with internal and external program providers, museum staff, and contractors.

The Producer for Festivals and Events is a member of the Museum’s Engagement department and reports to the Director of Engagement. The Engagement department is composed of ~15 professionals in STEAM education and science communication responsible for collaboratively developing and implementing a wide variety of workshops, programs, events, and festivals engaging Museum visitors, students, educators, and members of the public in the Museum’s work.

Principal Duties and Responsibilities (Essential Functions)

  • Working with Director of Engagement, conceive and present a diverse CSF program of STEAM events that inclusively serves multiple audiences.
  • Responsible for community organizing and developing and managing successful partnerships with festival collaborators including the City of Cambridge; non-profit, higher education, and STEM industry partners; and neighborhood and community-based organization partners.
  • Manage all aspects of producing the CSF, including: hiring and oversight of temporary staff; procurement of vendors; negotiating contracts as needed; and, developing festival branding, PR strategy, marketing collateral, and media and web presence in collaboration with MIT Museum communication and marketing department.
  • In coordination with the Museum’s Director of Engagement and Associate Director, develop and monitor the annual CSF budget.
  • Collaborate with museum development staff on communication and relationship management of sponsors.
  • Lead the recruitment and coordination of scientists and STEAM professionals to effectively engage with the public in meaningful and creative experiences through Museum produced festivals and events.
  • Support and/or manage a variety of special events and public programs produced by the MIT Museum and MIT collaborators both at the museum and throughout the community.
  • Develop and incorporate strategies and reporting structures to ensure MIT Museum produced festivals and special events are accessible and inclusive to all.
  • Develop and implement methods to track audience metrics for formative and summative evaluation.
  • Identify opportunities for volunteer recruitment and manage volunteer coordination for festivals and other special events as assigned.
  • Position requires occasional weekend and evening work as needed.
  • Other duties and tasks related to supporting and implementing the Museum’s educational work as needed or required.

Supervision Received

Reports directly to the Director of Engagement.

Supervision Exercised

Supervises temporary staff and contractors, and shares supervisory responsibilities for one administrative assistant.

Qualifications & Skills

Minimum Required Education and Experience

  • Bachelor’s degree and three years of experience working with complex events.
  • Experience overseeing a broad range of responsibilities related to large, public event management--from overall event strategy to creating and implementing operational plans and systems.
  • Demonstrated success in public and community relations, community-building, and producing inclusive events for diverse audiences. Expert-level event planning skills and demonstrated understanding of complex technical and logistical aspects of large event production.
  • Must demonstrate strong collaboration, meeting facilitation, and project management skills.
  • Excellent organizational and problem-solving skills with attention to details.
  • Budget development, tracking, forecasting, and reporting.

Preferred Education and Experience

  • Undergraduate degree in a STEM-related field or visual and performing arts field. A graduate degree or equivalent experience in a field relevant to STEM communication, arts production, marketing and communications, or event management.
  • Event management experience in museums, higher education, or other nonprofit organizations.
  • Experience in marketing and communication, including social media campaigns.
  • Experience with producing and implementing programs in different formats, including use of online technologies with large audiences.
  • Experience in producing inclusive events for diverse audiences.

To apply, visit the MIT Human Resources site.